The Client is one of the world’s largest and most admired fashion companies, connecting with consumers in over 40 countries. Their iconic brands include some of the best-loved high-street fashion labels in the world. The Client has served their customers with a well-established chain of physical stores, and in more recent years with iterative ecommerce websites, to make the buying process convenient for their customers.
During and after the pandemic, as business from physical stores remained inconsistent, it became apparent to all businesses that they would need to strengthen their online presence. In the context of this boom in online sales, and to better serve their customers, the Client decided they needed a more robust, integrated and capable ecommerce system. One which would enhance their customers’ shopping experience and handle peak loads and complex business rules.
‘The Client decided they needed a more robust, integrated and capable ecommerce system.’
Until a few years ago, the Client was using IBM WCS to run the ecommerce sites of two of their major brands. It was a single-tenet system, later acquired by HCL. Although capable of delivering complex functionality, the WCS system was challenging to upgrade and keep up to date due to the sheer amount of time and manpower involved in implementing and testing upgrades, thereby increasing operational expenditure. Further, as a single tenet system, WCS could not be scaled to regional sites for the brands as each site would need to be created individually.
The above challenges led to the Client taking the decision to embark on an ecommerce digital transformation. By replacing the existing WCS system with Salesforce Commerce Cloud (SFCC), they sought a proven multi-tenet solution that would allow fast multi-country and multi-brand rollout of ecommerce offerings.
Qualitest had been engaged with the Client prior to this project, offering “Excellent” end-to-end QA support for testing the Client’s existing IBM WCS setup, as well as testing integration between ecommerce, sales and customer service (Salesforce Service Cloud) systems. Considering the proven expertise, the Client was happy to partner with Qualitest once again to provide QA for this digital transformation endeavor.
We formed two high-performance testing teams. One to test ecommerce functionality, which included product load, article master, product display pages, product listing pages, shipping, discounts, promotions etc.
‘Considering Qualitest’s proven expertise, the Client was happy to partner once again to provide QA for this digital transformation endeavor.’
The other team specialized in testing integrations between commerce cloud, marketing cloud, service cloud and database systems, including testing of customer profile sync, transactional emails, sales data publish, loyalty and rewards testing, etc.
Both testing teams, while exhaustively testing the applications they were assigned to, complemented each other in covering the entire scope of the project.
Our project teams were expeditious in understanding the current system landscape and worked closely with the Client’s project and product management teams to gain knowledge of the functionality being developed and the future state flows. This understanding helped the teams to devise their test strategy and testing cycles to cover the end-to-end scope of the application.
Building on the in-depth understanding of the current and future processes, Qualitest teams were able to craft a well curated test plan considering various factors such as test environments, functionality availability, integrating system availability, etc.
Meticulously created test scenarios ensuring 100% test coverage for the functionality while considering both positive and negative scenarios. The scenarios were then reviewed and approved by relevant business stakeholders and their feedback captured accordingly.
All test scenarios were executed as per the planned cycles. Extensive detailed evidence was captured for passed scenarios using tools like screen recordings, screenshots, etc. For the failed scenarios, the test team created bugs for the dev team explaining the issue in detail and providing the steps to reproduce the issue.
Qualitest team made a practice to follow standardized bug life cycle to transition bug statuses. Any bugs assigned for retesting were exhaustively tested and corresponding evidence was captured prior to closing the bug and passing the linked test scenario.
The business stakeholders were given a detailed report showing a holistic view of the project performance such as test execution rate, burn down charts, open bugs, ageing bugs, etc. Dashboards were created in Jira for the product, development and testing teams to always be aware of the correct project status.
Overall, the Qualitest Service Cloud testing team successfully tested with so much precision that the implementation achieved:
